I’m a Pensioner, how do I access free hearing services?

The easiest way to access free hearing services is to contact us on (07) 3892 2679 or come in and see us and we can help you complete the forms you need to access free hearing services through the Australian Government Hearing Services Program.

You will need to see your GP or doctor to have them sign a special medical certificate for you (link to form). You will need to bring the signed form along to your 1st appointment – we are more than happy to spend the time with you to help you navigate this process. 

I already have free hearing aids from the Government but I’m not happy with them, what can you do for me?

Feel free to come in and talk to our audiologist Susan Jones about your hearing needs and concerns.  It is very simple and easy to transfer your hearing care to Selective Hearing, at no cost to you.  At Selective Hearing we get great results for our clients and we provide excellent follow-up care to ensure hearing aids are working well.  Our clients are generally very pleased with the changes their hearing aids bring to their lives.

Do I need a referral?

No you don’t need a referral to see us at Selective Hearing.  Just contact us on (07) 3892 2679 to make an appointment with our audiologist Susan Jones (link to profile).

What will happen at the initial appointment?

The initial appointment will take about 1 hour and will cover hearing assessments; diagnosis of hearing loss or other hearing problems; and expert advice on the best treatment including hearing aid prescription, assistive listening devices and rehabilitation techniques.  

Do you test children?

Yes, Susan Jones has treated paediatric cases throughout her 20 years of practice and is highly experienced in working with children.  Not to mention that Susan is a mother to two young children of her own!

When testing young children, Selective Hearing uses Pure Tone Audiometry (link) and Speech Audiometry (link) assessments.  Pure Tone Audiometry is conducted as a listening game and is sometimes also referred to as Play Audiometry.  Susan will also perform a Tympanometry test which is a very important part of the test battery - it tells us how the middle ear system is functioning.  The Speech Audiometry tests used are age appropriate.

Hearing assessments for children take approximately 30 minutes.

Why choose an audiologist?

An audiologist is a university trained specialist in the assessment, prevention and non-medical management of hearing impairment and associated disorders of communication.  Audiologists have extensive training and skills to evaluate the hearing of adults, infants and children of all ages.  Susan Jones has a post-graduate qualification in audiology and 20 years’ experience in practice. 

Is it expensive to see an audiologist?

Pension concession cardholders (including their dependents) and DVA cardholders (veterans) are able to access free hearing tests and hearing devices through the Australian Government Hearing Services Program.

For private clients, it is no more expensive to see an audiologist than to see other allied health professionals and a rebate may be available through your private health insurer.  The initial appointment with Selective Hearing costs $120 (incl. GST) for an adult and is fully refundable against any hearing aid purchase cost.  The consultation fee for children is $90 (incl. GST).

The expertise you get when seeing an audiologist means that you often receive better value for money than with other options.  The expertise and experience of the person who treats your hearing loss can have a big impact on your hearing outcomes.  

Is there any obligation to purchase hearing aids?

If a hearing aid is recommended based on our hearing assessment and diagnosis, there is no obligation to purchase.  We will provide a range of treatment options for you and recommend that you take the time to consider the options and what will work best for you and your lifestyle.

Are hearing aids covered by Medicare or Private Health insurance?

Many private health insurance groups contribute towards hearing aids and hearing consultations. Please contact your fund for details.

Are there finance or payment plans available?

Selective Hearing offer finance and payment plans for hearing aid purchases through a third party provider.

My hearing aids are not working properly, who should I see?

At Selective Hearing we regularly help people that have purchased hearing aids elsewhere and are not happy with them.  Bring the hearing aids in to us and let Susan Jones have a look – she is well known for her professional skill in adjusting aids to get them working much more efficiently for people!

I know lots of people who have hearing aids but don’t wear them?

It normally means that the right hearing aids have not been prescribed or adjusted properly for that person.  Hearing aids can be uncomfortable and not help people hear any better if they are not the right devices for that person’s hearing loss, or if they have not been fitted correctly.  At Selective Hearing we get very good results for our clients and we provide excellent follow-up service to ensure hearing aids are working well.  We have found that most of our clients are very pleased with the changes their hearing aids bring to their lives. 

What is all the fuss about being independent?

We are a fully independent hearing aid provider and therefore have access to the full range of hearing aids available.  We will provide an unbiased, clinical recommendation about which hearing aid devices will achieve the best hearing outcome to meet your specific needs and budget.  Several hearing aid clinics are owned by hearing aid manufacturers and can only offer one of their own brands of hearing aid, or may be influenced in their recommendations by sales incentives.

Will hearing aids work in noisy places?

Hearing aid technology has evolved significantly, and continues to improve rapidly. All hearing aid manufacturers have devoted considerable resources to improve how hearing devices control background noise. Hearing aids cannot eliminate background noise; however the most sophisticated hearing aids are very effective at reducing unwanted background noise and focussing on speech.

Significant improvements have also been made to wireless hearing aid accessories (such as external microphones, Bluetooth interface with smartphone, etc) which greatly improve the functionality and performance of the more sophisticated hearing aids, and are easy to use.

Does an audiologist work with ringing ears?

Yes, as an audiologist Susan Jones is a specialist in all hearing problems and is qualified to diagnose and treat the full range of clinical problems presented.

How do I know if I might have a hearing problem?

  • Increased difficulty hearing in background noise, like at a party or restaurant
  • People sound like they’re mumbling
  • You often have to ask people to repeat things
  • It’s difficult to follow conversations with a group of people
  • Others complain you have the television or radio turned up too loud
  • It’s difficult to hear conversations on the telephone
  • It’s difficult to understand children’s voices

How do I know if my child might have a hearing problem?

  • They don’t respond to people talking to them
  • They ask you to repeat things
  • They pronounce words incorrectly
  • They talk very loudly
  • They have difficulty hearing in background noise eg. a noisy classroom, at a family gathering or party
  • They are performing poorly at school
  • They watch the television with the volume turned up louder
  • They misunderstand directions
  • They complain of a ringing sound in their ears (tinnitus)

Why should I see an audiologist to get a hearing aid?

Audiologists are university qualified professionals with expertise to cover the full range of hearing loss and hearing rehabilitation presentations.  Audiologists are experts in applying their technical knowledge in the full range of audiological cases.


Call, email or drop-in to Selective Hearing for more information.

What does an audiologist do?

Audiologists conduct a wide variety of diagnostic tests to determine the exact nature of an individual’s hearing problem.  Audiologists have in-depth knowledge of medical indicators for hearing loss and the effectiveness of hearing rehabilitation based on clinical presentation.